Legal

Terms and Conditions

Last updated: December 2025

1. Acceptance of Terms

By accessing and using Sharay's Barossa Sanctuary website and booking our accommodation services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Booking and Reservations

2.1 Booking Process

All bookings are made through our authorised booking platforms, including Airbnb. By making a reservation, you agree to the terms of the respective booking platform as well as these Terms and Conditions.

2.2 Guest Requirements

  • The primary guest must be at least 18 years of age
  • Maximum occupancy must not exceed 6 guests as specified in the listing
  • All guests must be registered at the time of booking
  • Valid identification may be required upon check-in

2.3 Check-in and Check-out

  • Check-in time: 3:00 PM
  • Check-out time: 10:00 AM
  • Early check-in or late check-out may be available upon request and is subject to availability

3. Cancellation Policy

Cancellation policies are governed by the booking platform used for your reservation. Please refer to your booking confirmation for specific cancellation terms. Generally:

  • Cancellations made 7+ days before check-in: Full refund minus service fees
  • Cancellations made within 7 days of check-in: 50% refund
  • Cancellations made within 48 hours of check-in: No refund

We recommend travel insurance to protect your booking investment.

4. House Rules

Guests agree to abide by the following house rules:

  • No smoking: The property is strictly non-smoking, including all indoor and outdoor areas
  • No parties or events: The property is not suitable for parties, events, or gatherings exceeding the maximum occupancy
  • Quiet hours: Please respect quiet hours between 10:00 PM and 8:00 AM
  • Pets: Pets may be permitted with prior approval and additional cleaning fees may apply
  • Parking: Off-street parking is available. Please park in designated areas only

5. Property Care and Liability

5.1 Guest Responsibilities

Guests are expected to treat the property with care and respect. You agree to:

  • Keep the property in a reasonable condition
  • Report any damage or maintenance issues immediately
  • Not remove any items from the property
  • Follow all safety guidelines and instructions provided

5.2 Damage and Security Deposit

A security deposit may be required through the booking platform. Guests are liable for any damage caused during their stay beyond normal wear and tear. Costs for repairs or replacement will be deducted from the security deposit or charged to the payment method on file.

5.3 Limitation of Liability

Sharay's Barossa Sanctuary is not liable for:

  • Loss, theft, or damage to guest belongings
  • Personal injury unless caused by our negligence
  • Disruption to services beyond our control
  • Actions of third parties

6. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Sharay's Barossa Sanctuary and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Australia, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Australia.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us through:

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