Privacy Policy
Last updated: December 2025
1. Introduction
Sharay's Barossa Sanctuary ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our accommodation services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email address, phone number)
- Billing and payment information (processed securely through booking platforms)
- Identification documents (for verification purposes)
- Communication records (messages, reviews, feedback)
- Preferences and special requests related to your stay
2.2 Booking Platform Information
When you book through platforms like Airbnb, we receive limited information necessary to facilitate your stay. The booking platform's privacy policy also applies to your data.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- Booking Management: To process and manage your reservations
- Guest Communication: To send booking confirmations, check-in instructions, and respond to enquiries
- Service Improvement: To enhance our accommodation and website experience
- Safety and Security: To protect our property and ensure guest safety
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send promotional offers (only with your explicit consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (e.g., cleaning services, property management)
- Booking Platforms: Information necessary for booking management through platforms like Airbnb
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect our rights, property, or safety, or that of our guests
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure data transmission using SSL encryption
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure payment processing through trusted platforms
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Provide relevant content
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
Under Australian privacy laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details provided below.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Booking records are typically retained for 7 years for tax and legal purposes.
9. Third-Party Links
Our website may contain links to third-party websites, including booking platforms and social media sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
- Our Airbnb listing messaging system
- Our Facebook page: Sharay's Barossa Retreat
We will respond to your enquiry as soon as reasonably practicable.